The Ombuds person can:
Hear complaints and grievances.
Help individuals candidly discuss issues and explore options.
Open channels of communication.
Serve as a neutral third party in conflict resolution.
Work to achieve fair and equitable solutions to problems.
Make referrals to appropriate University resources, so that you can go directly to the person who can best address your concerns.
Suggest approaches for addressing and managing conflict.
Collaborate with other University offices on issues of general concern.
Help obtain interpretations of University policies.
Offer recommendations for policy and procedure change.
Our Ombudsperson is Dr. Mark A. Shayman who may be reached at shayman@umd.edu/(301) 405-3132